Customer Testimonials

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DealerRater Jun 13, 2024

You all make getting service for my Pilot easy. Everything is available electronically. Samuel was personable, knowledgeable and a great communicator. Work was completed timely. I will ask for him next time!

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DealerRater Jun 13, 2024

They had me in and out in no time, with fast and friendly service! Thank you Vann & Andrew!

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DealerRater Jun 12, 2024

Great service, really fast, and they appreciate their customers. I really like Honda of Bay county.

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DealerRater Jun 12, 2024

Honda of Bay County is an outstanding Dealership which I would recommend to anyone. I will try to direct some of my friends there for their next vehicle.

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DealerRater Jun 6, 2024

Fast friendly service at a fair price Service advisor was knowledgeable, helpful and friendly Dealership clean and comfortable

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DealerRater Jun 1, 2024

The service department was fast and courteous. Waiting area was clean. Everything was polite. I was early for my appointment and they took me right away.

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DealerRater Jun 1, 2024

Excelente atención!! NICK hizo mi sueño realidad. Su manager logró poder obtener mi crédito para llevarme mi CVR. Excellent attention!! NICK made my dream come true. His manager managed to obtain my credit to take my CVR

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DealerRater May 29, 2024

I took my van in for an oil change and got outstanding service. Will absolutely be coming back.

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DealerRater May 29, 2024

For 6 years I have been bringing my 2 accords here, from a simple tire rotation to a timing belt/ water pump swap, very pleased with the quality of work and most importantly customer service, it was always done when it was supposed to be done. J.M has always been a great help over the years and so is Andrew T as a service advisor. I always do my homework before any major service and honestly after many shady experiences with a few local shops I rather take my car to the Honda dealership pay about the same price and have ...

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DealerRater May 26, 2024

The service was performed quickly and the waiting room was a pleasant place to wait. The service advisor was very friendly and very helpful.

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DealerRater May 26, 2024

Always wonderful and great service. Thank you for caring and making it easy to get my CRV taken care off.

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DealerRater May 26, 2024

I would highly recommend Bay Honda very professional staff and great customer service. My service advisor did great job explaining the service on my vehicle

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DealerRater May 25, 2024

Twas my usual oil change...super courteous, staff excellent service im real happy with the result

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DealerRater May 24, 2024

Friendly professional staff they go the extra mile to ensure you get what you need.

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DealerRater May 24, 2024

Andrew was excellent he greated me and had me out of there in no time. He is also super friendly and very personable. Great employee.

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DealerRater May 24, 2024

Very Efficient and trustworthy. Love the Dealership. Got me in quick and our quickly. And love the emails with discounts

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DealerRater May 23, 2024

Best dealership I ever been too in my 57 years. Polite, competent, and place is very clean. Tremendous!!!!

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DealerRater May 23, 2024

Samuel is the best service agent we've worked with. He's very professional , knowledgeable, and kind.

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DealerRater May 23, 2024

Nick Palumbo is a great salesman and can help find a great deal for both me and my mom. He wastes no time building a relationship with you and finding the car that you need.

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DealerRater May 23, 2024

They always work me in at the last moment. I love that they are always looking out for me. Today I went in for just an oil change but they contacted me and said that I had two serious problems that needed to be taken care of urgently. I had much rather pay for services now than be out on the road and break down and then pay more than three times the amount. Thank you Bay Honda.

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DealerRater May 21, 2024

I called this morning to see if I could get in today for an A/C diagnostic. It turned out to be the leak around the compressor shaft which was covered by an extension to my warranty. Left the service center with a functioning A/C. Only took a couple hours if that! Thanks to David and those that fixed the problem.

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DealerRater May 16, 2024

Prompt thorough knowledgeable service. Service tech knew my service history and made appropriate recommendations. Thank ypu

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DealerRater May 14, 2024

Good , I have been using this dealership for 10 or more years. I have gotten 4 Honda's from them.

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DealerRater May 13, 2024

Scheduled an oil change. I was in & out in less than an hour. Very courteous.

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DealerRater May 13, 2024

Dennis is a well informed and helpful tec. I will return for other repairs with assurance

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DealerRater May 12, 2024

Our SUV was serviced without an appointment, Wait time only around 40 minutes. One of the best dealerships I’ve ever been to. Highly recommended

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DealerRater May 8, 2024

Very pleasant staff. The work is always done as expected and typically in a timely manner.

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DealerRater May 2, 2024

This was THE BEST experience I have ever had with a dealership! Chris was patient and very organized. Through the process he was able answer all my questions or find the answers. The staff made this process very smooth. 10/10 Thanks Team!

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DealerRater May 2, 2024

Can't say enough good things about this dealership. I am a repeat customer who has bought 8 vehicles from here. Great service and always a wonderful buying experience. Highly recommend for your auto needs

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DealerRater May 1, 2024

Been servicing my car here for 20 years. I always buy my cars here. Would not even consider servicing or buying another car at any other dealer. Thanks again you guys for doing such a great job on my Ridgeline today.

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DealerRater May 1, 2024

Mike our salesman made this the most pleaseant purchasing a experience we have every had

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DealerRater Apr 28, 2024

The dealership is clean. Easy to get to and all staff are courteous and friendly.

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DealerRater Apr 28, 2024

The service and parts department of the Honda of Bay County dealership was clean and the staff was attentive.

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DealerRater Apr 27, 2024

Nice friendly staff, keep you informed during the process. Explain the repair work and the reason of need for the repair.

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DealerRater Apr 23, 2024

The Service Advisor Andrew was very polite and informative on my 2021 CRV. Service Department was excellent.

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DealerRater Apr 23, 2024

It was fast seems correct. Everyone was polite. They have always taken care of what I needed.

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DealerRater Apr 20, 2024

Nice Customer Service Rep, pictures and videos are a plus. Need to wash vehicles with the service

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DealerRater Apr 20, 2024

Great salesman who truly cares about his customers. Very peasant experience. Will recommend the dealership to my friends

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DealerRater Apr 18, 2024

Great service always! Went the extra step and verified I Honda care reducing/ saving me money

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DealerRater Apr 16, 2024

Great service. My car is awesome. They took me home and picked me up so I could have my Saturday! Thanks Vann and team!

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DealerRater Apr 11, 2024

Andrew was my service check in person he did a wonderful job keeping me informed and even finding me a shuttle home Again he called to inform me of what was happening I give Andrew 10 stars for making me feel confident my car was in the right place Thanks Andrew

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DealerRater Apr 11, 2024

Great customer service but may need extra help. Had an appt and still had to wait 2 hrs for the diagnosis and ordered parts.

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DealerRater Apr 9, 2024

Very knowledgeable and helpful easily a great experience advisor keeps you informed every step of the way

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DealerRater Apr 7, 2024

David answerd all my questions & showed me the key in my fob. He was great.

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DealerRater Apr 7, 2024

Friendly service staff and efficient at getting me in and out. They do a great job at keeping you informed the whole process.

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DealerRater Apr 5, 2024

Great service and attention to detail. They were extremely polite and had me in and out right on time.

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DealerRater Apr 5, 2024

Sam was excellent from drop off to pick up! He was so polite and kept me well informed!

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DealerRater Apr 5, 2024

The representative who helped me (Mike?) was friendly and professional. I appreciated the way he patiently explained about what was going on with my vehicle and took time to expound upon answers to my questions .

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DealerRater Apr 2, 2024

Quick and efficient service. Explained the work to be done. Great coupon deals available online.

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DealerRater Mar 31, 2024

Always a great experience at this dealership!! The staff is very kind and patient with you no matter what service you are needing!

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DealerRater Mar 28, 2024

I really enjoyed getting my car serviced at the Honda dealership in Panama City. 10 out of 10 would recommend

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DealerRater Mar 28, 2024

Always offer an exceptional service to the vehicle and us the clients. Will continue using their services for all our cars.

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DealerRater Mar 28, 2024

Made appointment for oil change they suggested that the maintenance light said I need some extra work so I took the suggestion they did a great job and appreciated the suggestions any thing that helps my car run longer with no issues I’m grateful.

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DealerRater Mar 26, 2024

Car was ready when promised. Easy to make an appointment. The work on the car resolved the problems at a fair price.

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DealerRater Mar 25, 2024

I loved the communication method when having my oil changed and tires rotated. Thanks again!

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DealerRater Mar 22, 2024

Great service. Excellent help by Sam the Service advisor. Would recommend dealership to friends. Awesome

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DealerRater Mar 22, 2024

I have received nothing but great service from these dedicated employees. I am always satifisied.

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DealerRater Mar 21, 2024

They got me in quickly! Sam got me every discount he could find. Sam was amazing, explaining details of what they were doing. Great experience

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DealerRater Mar 20, 2024

The gentlemen that helped me were very kind and informative. The work was done in a timely manner. I would definitely recommend this dealership to anyone.

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DealerRater Mar 18, 2024

Everyone is always so kind and friendly! A worker named David Martin greeted me and got my info and made sure I knew what services I was getting and how long it would take. He was wonderful and professional.

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DealerRater Mar 17, 2024

The staff was responsive and helpful. Vann did a good job communicating the findings and work that was performed.

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DealerRater Mar 14, 2024

This is my third car from this dealership and Matthew is the best. Going through the car buying process is a breeze with him! Go see Matthew!!!

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DealerRater Mar 14, 2024

Had an issue with my car making a noise. They found the problem, fixed and didn’t run up charges on me.

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DealerRater Mar 14, 2024

Chris was very helpful, i would recommend my friends to him when they are ready for a new vehicle

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DealerRater Mar 9, 2024

Great service and the staff are wonderful. I hadxan appointment and they started within 5 minutes.

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DealerRater Mar 8, 2024

Excellent service today. Very prompt and explained everything. They got all the work done on time.

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DealerRater Mar 8, 2024

Was very timely, everyone was very nice and knowledgable about their duties. After inspecting my car they changed filters that I didn’t realize needed changing

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DealerRater Mar 7, 2024

Van was very professional and friendly. Kept me informed and answered all questions. Service was accomplished in more than a timely manner. A+++!

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DealerRater Mar 7, 2024

The young man was very professional diligent and friendly. I know how hard it is to get good employees these days. The visit was pleasant and relaxing.

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DealerRater Mar 7, 2024

Honda Bay County is a dealership I count on servicing my car annually while living at Panama City Beach as a Canadian snowbird. Staff in Service center are hardworking employees there to meet our needs for dependable care of our cars.

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DealerRater Mar 4, 2024

Service writer was extremely friendly and all work was done to my complete satisfaction. Was kept abreast of ongoing work and vehicle was delivered as promised.

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DealerRater Mar 4, 2024

Good customer service and friendly people in the service department. I recommend Bay Honda to anyone.

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DealerRater Mar 1, 2024

Met our needs without pressuring us as a lot of dealers do, and we told them what we wanted and they replied.

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DealerRater Mar 1, 2024

Staff was friendly, they got me in and out dealership in a timely manner for the service performed

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DealerRater Mar 1, 2024

Andrew was very helpful suggesting maintenance options on my vehicle. He also helped me get a great deal on new tires.

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DealerRater Feb 29, 2024

Dealership always provides above par service. Helps with questions any time. Need more dealerships like Bay Honda!!!

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DealerRater Feb 29, 2024

Everyone is very helpful and pleasant. Sam was great. Chris took care of everything I needed.

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DealerRater Feb 28, 2024

Simple and professional. I came to get my car serviced and received a professional experience.

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DealerRater Feb 28, 2024

The service dept was very accommodating. Diagnosed my problem quickly and resolved my issue. The technician was very patient in showing/helping me in setting up my Bluetooth.

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DealerRater Feb 28, 2024

The dealership quickly got me in for my Honda Pilot's oil change. The folks at Honda of Bay County were very professional and friendly.

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DealerRater Feb 27, 2024

Great service! Comfortable surroundings while waiting for car. Michelle was pleasant, competent and thorough. We were pleased with our experience at Bay Honda.

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DealerRater Feb 26, 2024

Very friendly, great service. Was able to wait and work from the lobby easily. Done within time stated.

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DealerRater Feb 23, 2024

Excellent service visit. Very fast service completed on car. Service writer Samuel Jones did an outstanding job in customer service. This dealership has always provided a great service for me, thanks

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DealerRater Feb 19, 2024

Great to work with. Very happy with my Honda hybrid sport L CRV. They made it easy for us to buy this car. James Parr was a great salesman.

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DealerRater Feb 19, 2024

Honda of bay county was great to work with. Enjoyed our experience there . James Parr was the best salesman

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DealerRater Feb 17, 2024

Great experience at Honda of Bay County! Had a lot of maintenance and needed upgrades for my 2011 Ridgeline, so I took it to them (my usual dealer). I got new tires, new shocks, valve adjustment, timing chain, and lots of fluid changes. I dropped it off on Monday with Michelle Rodriguez (service advisor), described what I wanted and later that evening I received a call from her with more details about what I requested and what they recommended after inspecting the vehicle. Michelle gave a rough cost estimate at that time as well so I could approve the service. This ...

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DealerRater Feb 16, 2024

They were amazing. We are not from the area and they were right there for us. Got us in right away and could not have been more accommodating. I recommend them to anyone that needs service. They do not try to sell you anything you don’t ask for but are not afraid to tell if you need something. On the road going home safety is a main concern and they made me feel safe.

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DealerRater Feb 9, 2024

The Advisor that checked us in for our Service appointment was friendly and efficient. The same for our Technician.

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DealerRater Feb 8, 2024

It's a beautiful dealership. Everything went as I expected. No pressure, easy paperwork. Just a fast painless transaction

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DealerRater Feb 2, 2024

It was good got in and out in a timely fashion Mark helped us alot

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DealerRater Jan 31, 2024

A+++ customer service from both Chris and Vann in the service department!!! They made it a pleasure to do business with. They can service me anytime!!

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DealerRater Jan 31, 2024

As always service is quick and easy along with super friendly service! I’ll continue to use Honda for all my services just for the technicians.

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DealerRater Jan 30, 2024

Best service ever! I always get great service from Honda Of Bay County. My service rep. Sam, Was polite, respectful, and obviously cared about my having a good service experience. Mike with the shuttle service was very good too.

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DealerRater Jan 26, 2024

This is the second Honda I have purchased from Bay Honda (that alone speaks well of the dealership). First was a new 2011 CRV (still have) and the new 2024 CRV. Mark Mortimer is an excellent sales person. He knows the product very well, was very professional and quickly located the specific model CRV we were looking for.

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DealerRater Jan 26, 2024

Sam is an amazing professional and a great addition to this Honda dealership. He went out of his way to communicate and make sure I was informed. He even remembered to call me in early when the part came in early.

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DealerRater Jan 25, 2024

My favorite dealer for over 10 years. They’ve always taken great care of my vehicle

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DealerRater Jan 25, 2024

Service department is top notch. Responsive and great at communication. We are very happy with the experience

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DealerRater Jan 25, 2024

Samuel Jones was helpful and friendly. He made sure I had exactly the service I needed.

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