Customer Testimonials
My car was serviced and everything was taken care of and I was treated with such professionalism and kindness. I can’t rave enough.
My 2008 Honda Accord needed some major TLC. Dealer went thru the engine compartment, found the issues, received a written in depth estimate, and all repairs were done in an extremely quick and efficient manner.
Had a wonderful experience at this Honda dealership, everyone was very welcoming and friendly. I want to thank Nick and James for helping me in the process of picking out my dream car and making it an amazing experience. I would definitely recommend going to this dealership for your Honda the staff made the process super easy and fast.
Service department was the best. Super nice and respect. I have to rate good service when I see it.
Very pleasant staff. Great customer service! They got my car serviced quickly and efficiently. Great experience.
Bay County Honda did a great job today. Service was completed in a hurry, service rep was friendly and courteous, and waiting area was comfortable.
Excellent service management. Service manager runs a well trained service crew that cares about customer service.
Sam took really good care of me and my wheelchair accessible Honda van. I will definitely be returning when I need service.
Very organized, polite and professional. Sam was great keeping me informed and taken care of.
Efficient and attention to detail. Service tech knowledgeable and want customer to be happy! Will return when needed!
Everyone was wonderful and answered all the questions I had. I thought it would take longer but it didn’t
Excellent customer service, very supportive during my moments of stress. Shannon is an asset to your company.
Excellent communication about my appointment. My service advisor Shannon Gresh professionally handled work I wanted done and informed me about needed future work. I appreciated that work was completed in an hour.
Service manager was very informative and let me know options. He was very professional and did his best to help.
Very great customer service and I really appreciate how fast and easy it was to get a loan and find a car that suit me !!!
Very friendly and professional I went in for a safety belt recall and ended up with a 2024 Honda Accord 😇
Shannon was very helpful- very nice as well. She gave me a sense of ease
I came in for factory recall on my CRV. The appointment was prompt and the work was completed quickly .
upon arrival the salemsman was very helpful really went out of his way to help us get the car we wanted
Driver's sun visor was broken. Fortunately they had one in stock. It was fixed in an hour. Unfortunately it was rather pricey at almost $200.00 I didn't break the visor. Apparently it was faulty from the beginning and became useless. This is my third Honda, second CRV. I love my CRV! Great dealership service and sales staff. Thanks! 😊👍
The agent was very pleasant and I was given the deal offered through email. The product is fine. Only issue was the technician did not replace my valve stem covers.
Always very professional as well as welcoming, knowledgeable and efficient. I am a very satisfied customer and would recommend this dealership to my friends and family.
The experience was great as usual. Sam was very helpful and attentive as a service rep.
They are professional and complete the work required in the time promised. Friendly staff and technicians.
Service department is always good and professional. Some of the other areas of dealership are not so professional or knowledgeable.
Mr Van at the service department is a big help during my visit, great customer service and friendly!
Sam jones was absolutely amazing i would highly recommend him for your services he was very professional, nice, and quick with servicing my car i would rate him 100% ! Wonderful service! Thank you Sam!
The service rep was very friendly and useful. I would recommend them to family and friends.
Sulked to please and committed to getting the job done. Went out of their way to help me get my car working and get me where I needed to go
All employees encountered were very courteous. They were very specific about what was to be done, asked permission for additional service needed and completed the work on time. Very satisfied.
We were in vacation on a holiday weekend. Our starter failed. We had to have the car towed to the Bay county Honda dealership about 75 miles away. The dealership service department called us several times to keep us up to date on the repair process. In our conversations we were informed the battery also needed replacing. All of this work was done in a timely manner and we knew what had to be done With parts having to be ordered the job was finished and we were able to return home on time with no other expense.
Professional staff. Fast and efficient service. Great dealership overall. Would highly recommend to friends and family.
Shannon was fantastic today, taking great care of me and my car. I really appreciate her. She is thorough, professional and kind.
Super Service Rep named Sam. Exceptionally professional and informative. Updates me four or five times during a two hour service call.
A ride home was quickly arranged. Customer service was friendly with no wait time. Upon returning, I was shown how to start my car prior to getting in. This was a feature I was not aware of.
Professional and courteous employees. I had an appointment for maintenance. All went smoothly. All my questions were answered.
Excellent service department. Representative was very professional and helpful. He explained everything and the price was fair.
Had a great experience. Was very helpful, explained things I was not sure about and great costumer service.
Great customer service. Easy in and out. Waiting area clean and inviting and clear comfortable seating.
My family and I were visiting from Whitwell, Tn on vacation. Our Hi Honda would not start. We took it to Honda of Bay County. The battery was dead. They took us in ASAP and replaced the battery. Even though it was close to closing time, they got us back on the road so that we could enjoy the rest of our vacation. The Service Advisor Andrew Toth kept us informed and gave us bottled water as we were waiting. I rate this dealership as a Five as well as the Service Advisor. Thank you Honda of Bay County for ...
Great job performing my repair/service! Thank you to Honda Of Bay County Service department.
Matt was great to work with. He was kind, honest and straight forward. We would definitely recommend him and Honda of Bay County
Service Tech Jeremy went above and beyond in customer service. Bravo Zulu!!! Not only did he ensure we had same day service, he also went on a hunt to locate the YETI water jug I had misplaced while at the dealership. As a visitor from ATL, Jeremy demonstrated that we are guaranteed to receive the same level of customer service HONDA exhibits nationwide.
My dealer was great, super knowledgeable and took things at my own pace. Help me get a better deal than I thought I would receive
Great dealership! I enjoyed being there with Wi-Fi, coffee and TV. People are friendly and professional.
They were great at keeping us informed. Got our vehicle in the same day we called and it was done the next day.
Excellent customer service and willingness to go the extra step for the customer. Great team
Very maintained and great area to wait for your car. Staff is good and listens to your concerns
Adams II Luxury Apartments Larry and Shirley Adams Jon Michael Adams Nathan Wayne - Ryan Adams 8508146169 - 8508145574 - 8506309099
Andrew was amazing. He had great communication and kept me updated on the progress of my repairs.
Honda always do a wonderful job servicing my vehicle.l could not be more pleased with the quality of service pricing and professionalism.The service advisor was friendly and exhibit great professionalism.The waiting time was reasonable. Great Service!!!Thank you Honda Bay County
Everyone was very friendly. They had my paperwork ready when I got there. I was I'm and out very quickly. It was a pleasure doing business with them.
It's a great place. They treated me kindly and had great costumer service. Will recommend to friends and family.
Helpful courteous and efficient . Charles at the service department was direct and helpful.Thank you, especially after dealing with other service departments on other vehicles
They did a great job on the recall it was fast and smooth. Thank you
They are all professional with it comes to processing and dealing, somebody will always taking care of. If you're looking vehicle that suit for you? Here you go.
Shannon was amazing! Not knowing much about vehicles, going to a dealership can be intimidating. Shannon made me feel really comfortable, like I was hanging out with a friend! This will be my new home-dealership since I had such a pleasant experience!
I received the appointment at the time I requested. I received excellent, professional service again on 07/27/2033.
Very thorough and pleasant to deal with. Jeremy was very knowledgable and explained everything well.
The service was prompt and the waiting area was comfortable. The staff was friendly and answered my questions.
Stephen McLeod was very professional. Good selection of vehicle. I would recommend this dealership to anyone.
I was very pleased by the way I was treated and with the professionalism displayed by the personnel involved. The work was done quickly and efficiently.
Great customer service and care front arrival to departure. The service tech was very helpful and explained everything and even finished early.
Jeremy did an excellent job and displayed the utmost customer service. I was experiencing an issue with my car making an unusual loud noise and they were able to find the issue and have it corrected
They took care of our air conditioning problem and were very courteous in doing so.
Had my 2022 Pilot serviced at Honda of Bay County today. My service advisor, Chuck, did a great job, and my vehicle was serviced in a very timely manner. Always appreciate the professional and friendly atmosphere and great service and sales staff at BCH.
This dealership cares about their customers, They have Quality & the listen to their customers. Bravo
Great speedy service. I would recommend them to anyone needing their vehicle serviced.. 👍 👍..a a
Very professional, friendly, respectful,helpful, knowledgeable, customer service is excellent from the parts department to service department and technician's.
Matthew was great help. He had us in our new car in 2 days and was a joy to work with. His knowledge about the competition was strong.
My dealer always exceeds my expectations for excellent service. Because of this I will continue to buy Honda vehicles.
They seem very functional. I had a recall repair done. It took about 4 hours about what Iwas told to expect.
Easy check in, friendly service, wonderful facilities, service work was performed as scheduled, check out was good
Always a positive experience at the dealership, great service attendants. Keep you informed on how your service is going and let you know what other issues you might have
Bay Honda Took me in ASAP got diagnosed and repaired the next day. I am pleased with their service department
They looked to do me right not rip me off.no one wants to go get there car fixed if u have to check on this place
Andrew in the service department was extremely helpful! He worked with us on getting the repair costs down and had the car ready a day early! Will definitely be back.
They were very friendly and made sure I was taken care of. No sleight of hand but were upfront about everything and looked at possibilities for me to save money.
If you wanna call it a complaint, the only one I have is waiting 4 hours, but the things that were done may have required that, its not like these guys were makin tiktok videos when they should have been workin:) i was less than thrilled to be told about 3 recalls, but grateful that they are guided to look for those so they can be fixed. This is my first time visiting a brand name dealership with the brand i drive. I was completely satisfied with my service, price was very reasonable, and my shop attendant Chris was very friendly.
Great inventory, Professional and Courteous Service, Very Competitive and Fair Pricing. Our second car from HOBC!
I always feel comfortable and at home when I visit BayCo Honda. They always take care of my vehicle in a professional manner!
Service was fast and professional. Helpful employees and excellent waiting area while my car was being fixed.
Great service and courtesy from employees. I was in and out in a reasonable amount of time. Pleasantly pleased with my appointment.
Request for service was expanded upon vehicle inspection… s ok although this increased cost of visit work was done well and my service advisor ( Richard)was on top of the work a keeping me informed . All in all, this is the place to go for competent Honda service.
Matthew Tomisillo was fantastic as was the rest of the team that worked to get me into my Honda Odyssey
Comfortable lounge. Clear explanations regarding needed services and repairs. Lyft services available to take customers and bring them back to pick up their autos. I have purchased four vehicles from this dealership since 2018 and they have always treated me well.
Very clean and friendly. I felt very comfortable and excited to be looking there for my next vehicle.
Jeremy’s service was outstanding!! The waiting room was mediocre! I would strongly suggest, vacuuming out the food vending machine. There’s enough loose food particles in the delivery tray to feed every roach in the dealership!! Might give this a priority!!!