Customer Testimonials
Service was great. They took my car for service as soon as I arrived. Very friendly. Also they were very quick to complete my service.
If you’re a woman or military spouse, steer clear of this dealership. My wife went in on June 14, 2025, ready to buy a new vehicle. Instead of being treated like a serious customer, the sales manager told her to “come back with your husband and an offer.” Really? In 2025? I’m active duty, stationed across the country. She was there to make a major purchase, and this dealership treated her like she wasn’t worth their time without a man present. Completely disrespectful and outdated. If this is how they treat people, I’d recommend taking your business elsewhere.
Quick and friendly service. They communicate well and get your car serviced in a timely manner.
As a loyal customer I’ve never felt so disrespected and disappointed. Now that my car is practically paid off, I was quoted astronomical fees for service that equated to over 6 grand knowing that my car is in excellent and reliable running condition. I want to continue to be a loyal customer and have plans of purchasing a new car in the near future as well as another for a family member. The more I reflect on my dealings here the more I feel compelled to no longer do business with this dealership.
The sales person Mr Chris was awesome. He listened to us and really helped us get the right vehicle. I love the Honda if bay county everyone was great
I had my first ever service for my 2025 CRV and was greeted my Mr Dennis. He was very welcoming and inviting to speak to! I was a walk in so I expect the wait was going to be long but Dennis made it reassuring enough that I didn’t mind the wait. Thanks Dennis and Mr Cat!
Andrew was awesome my appointment was for 7:30 had oil change and tire rotation
The most knowledgeable people and superb customer service. Highly recommend visiting them when looking for a purchase or just guidance.
Excellent customer service when I pulled in, the customer service employee had a Uber take me home while I waited for repairs and the Honda technicians did a Professional, Fast and efficient job .
Great experience with my recall & service at Honda. Reasonable prices for oil change & other services as well. Thank you for the efficient service & excellent communication!
"Milage based " isn't a very good reason to fear a woman into a service. Especially when tools exist for accurate measurements. I May have paid for the service had a proper inspection be done and documented. Also trying to charge for warranty work is a big no no.
The staff at the dealership was helpful and professional. They exceeded my expectations and finished the service on my vehicle in a timely manner
They are very polite and courteous. Very quick to let you know when car is ready.
They were incredibly helpful. Mark Mortimer was a fantastic salesman, and all of his coworkers were friendly.
I brought my car in for the B1 service. It was completed in a timely manner. Allan the service manager was very through and professional.
Andrew took good care of me and my car. He ensure I was fully aware of all the finding with my car and confirmed with me what to do next. I will say that with Andrew taking care of me it seemed as though my car was done with maintenance far quicker than previous visits.
Mark was very helpful when I came looking for a car. It was a pleasure working with someone who was willing to explain everything through out the process.
I recently just got my 2nd Honda from this dealership, Awesome service..highly recommend them.
We had a service issue while on vacation, Honda of Bay County was able to get us in the next day & diagnose the problem and order the part. They arranged transport back to our condo, an hour away and picked us up the next day. Car was repaired within 24 hrs. Everyone there was friendly & efficient. Major problem was avoided. Great job by them.
The dealership had everything ready for us when we arrived from out of state. It was the easiest purchase we’ve ever made at a dealership.
Service Advisor was great, but they did the bare minimum work to satisfy my concerns
I like the service guys Andrew and David. Andrew always takes good care the car and what it needs .
Overall the experience was delightfula. Allen was knowledgeable & courteous. The absolute best experience I have had at Honda Service.
Excellent service writer. Very helpful, knowledgeable and friendly. Had a very good experience. Will be back.
Excellent service as always- I have been doing business here for over 25 years and purchased both of my vehicles here ! I will continue to be a loyal customer.
I purchased my 2021 Honda Passport from this dealership and had a good experience. I have now taken it in for it's first service since I purchased it and Dennis Quick was my service advisor and he was great! My overall experience has been a great one.
I received excellent service. My contact kept me updated, and I got my car back much faster than I expected.
Advisor Dennis was very knowledgeable and always kept me advised. I felt like like he cared
Helpful, friendly, knowledgeable, quick and accommodating. I had a recall and pending a warranty repair. Although - issue with Lyft. The ride back to the shop, vehicle smells of marijuana use. Advice that Lyft may not be the best mode of transportation to represent your company… To each their own but our life is in their hands and we’re also military. So being in that vehicle was uncomfortable and unprofessional. Nothing directly on Honda’s part.. but a shuttle service inside the dealer would be a better option rather than trusting random Lyft drivers.
Everyone there is nice and efficient! They explain everything in a way you can understand.
The sales department staff are friendly and knowledgeable. We bought a new car there and love it! The service department is excellent! They explain everything thoroughly. Thanks David and Matt for helping us have a great day!
It was a decent experience unfortunately they messed up quite a bit on their side but everything was solved eventually!
Have always had excellent service getting any issues repaired or required maintenance by their service center. Very professional and timely service.
Took me right on time, was in and out in half the amount of time they said it would take. Andrew was a great representative.
Had an easy buying experience from start to finish. Staff stayed late for us to complete our deal which was much appreciated.
When I called the service department I was greeted by Andrew, a very polite man. He explained that they were slammed with work the next morning and if I got my ca towed in that afternoon they would have a better chance to check it out. When they were closing I received a text that my car was ready. I called Andrew and told him I would pick up my car the next morning. He said I would be better to come after 10:00 due to the cars scheduled to check in that morning. When I picked it up, Andrew was ... Read More DealerRater - May 8, 2025
Clean, easy to find.location uniformed Honda attire. In past Honda attire included their name. Not on this visit. Colors were coordinated. Courteous and helpful staff, even with how to operate the coffee pot. In the past when I came in for special service, I would leave with a sparkling car wash. Not this time, sadly.
The sales department did not seem very motivated to sell new cars, but the service department is fantastic. I ultimately purchased my new car at a different dealership, but will use Bay Honda for service.
The service I received for a safety recall was great. It was completed within 3-4 hours and used the shuttle service which was very convenient and efficient. Staff was very helpful.
Great Service. Great Communication. Allen was also a great help in getting all my service needs taken care of.
Great service department! Very friendly and professional. Comfortable waiting area. Would recommend this dealership for any service for your Honda.
Dennis was extremely helpful in ensuring the recall and maintenance of my Accord was handled correctly.
They always get us scheduled within just a few days & go out of their way to make sure they have parts & things in stock to help us get everything done same day! Everyone is always extra helpful, polite, & super nice! We’ve never had a complaint & always land happy! Nothing on them, but loaner vehicles would definitely be a great thing to bring back to help keep people from having to hang out in the lobby all day.
Salesman and Finance manager very helpful, and easy to work with . Everyone was very nice
My service advisor David was fantastic and kept me updated throughout the whole process. Nothing but exceptional service from Jeanine’s team at Honda of Bay County!
My service advisor David did an outstanding job. Friendly and helpful. I will be back to have more services done. Honda of Bay County is the place to do business with. God bless you David.
Good environment. Amazing Employees. Affordable prices. A great place to get what needs to be done.
Mark was awesome! I was on a tight budget, but they worked with me and got me in the one I wanted! Everyone was great and I LOVE my ride!!!
They were super knowledgeable about the vehicles and helped me find a vehicle close to my old one.
Took my car in for a recall and oil change. Courteous staff and quick service.
Very efficient and pleasant. Would use service department again and would recommend to others. Thank you
Alan always upfront and honest about what needs done. I appreciate the service and coffee.
Matthew Tomasello is great to work with as well as the finance department. Made the buying process easy.
Great customer service. Everything was explained to. David Martin is always great to work with.
Great service. I had brought my car there for an oil change, but ended up also being able to get the recall from my fuel pump replaced as well
James was very friendly and easy to work with. He walked me through everything and was very attentive. Ryan in finance was also extremely helpful and efficient.
It was a pleasure having our car serviced at Honda of Bay County. Our advisor, Andrew Toth, was very thorough in explaining what was needed and keeping us informed of the progress. We will certainly be returning for all future maintenance.
Great service and nice people to work with. Came without appointment but they worked us in in reasonable time and fixed the problem.
Michelle was amazing. You don't find good customer service anymore. They answered all my questions & got my car in & out in a timely manner.
David was fantastic. My car was sounding really rough. They got me in, checked to see what the problem was, came out told me, said the parts would be in tomorrow and they’d call me when it was done. They got me a Lyft home & did everything that was needed in a timely manner. They’ve always been very nice, courteous, understanding and efficient, It’s been a pleasure doing business with them.
I love the customer service at Honda of Bay County. They have always treated me like family, they are up don't and honest. I am kept updated on the status of my work. David thank you.
Always a pleasure at Honda of Bay County! Nick is by far the absolute best salesman I've had the pleasure of working with!
Service department is very accommodating. I have been there several times and always get the best service.
The salesman was respectful and knowledgeable. Helped me and my family with a problem with the trade in.
Today was a good experience, thanks David, but last time I was there was not. I was expecting to be taken advantage of again but no. Slip plane installed about a year ago and when getting oil change they noted it was falling again so took off. I went to Honda highly pissed but David took care of me. Apologies to outside staff and David.
I had an oil change appointment this morning, they were very professional. fast and friendly.
Best car buying experience in my 50+ years of car buying. Overall easy sales we’re upfront price quoted was price paid with no xx
Excellent care in making sure the work was complete and correct. Me. Roth is excellent.
Mark did an excellent job of helping me find the perfect Honda Civic I was looking for
Dennis the service coordinator was awesome. He explained everything to me. Had the car done fast and efficiently.
Dennis has been very good in both understanding the nature and existence of my issue and knowing the potential causes as well as the most effective steps to take with an eye on costs. We are chasing a noise problem and this dealership is working with me to get it solved without it turning into a major expense. I am very happy with how they have handled the issue to date, though it is taking a bit of a shotgun approach, that’s the nature of an intermittent problem. I wish Honda Motors would actually define a true fix for ... Read More DealerRater - Apr 3, 2025
We were unsure of what type SUVwe were going to buy and had looked at several dealerships. Vann was knowledgeable and friendly and we decided on a new Passport. This is our first Honda and so far we are impressed. Nothing but professionalism throughout the whole deal!
They are always friendly; the service is dependable My only concern is the distance from the west end of the beach to their service.
Andrew was very nice and was a pleasure to work with. I’ll definitely be back when I need more service work.
They’re very quick! I called and they got me in to service my car the very same day. The service was completed in a timely manner. Dennis and Rodrigo took very good care of my car and me.
Allen was excellent, great commincation. He explained everything clearly and he is very knowledgeable !! If I lived in the area he would definitely be my permanent advisor!!
This was the easiest and best car buying experience I have ever had. Tara my sales person was fabulous and Sam in finance was fantastic! I definitely recommend checking out Honda of Bay County. Thank you all so much!
Always have quick service. Fair price for the work and service advisors friendly and informative.
The dealership is always friendly and tries to accommodate my needs. I love the coupons savings.
Great service - fast too! All employees I dealt with were polite & professional. Overall good experience!
Service was done well, we got out of there before promised time. Michelle is great
Andrew was very helpful and knowledgeable regarding questions I had about a warning notice. He was professional and courteous. I was very comfortable dealing with him. My maintenance was completed in a timely manner.
Kept me up to date with the status of my vehicle and gave real time updates and recommended services when deficiencies were found during the inspection.
After buying my Civic in 2017 , I have gotten great service from everyone I have dealt with . I’m very glad I chose Honda and this dealership.
The only issue I have with this dealership is location and NO transportation offered while vehicle is being serviced!
Exceptional Service! When I arrived for a service appointment, I was greeted by the service advisor. He was very friendly and helpful. He advised me that my Honda Pilot had two recalls.He advised me they could take care of it today while doing the service.
I had a great and wonderful experience at Honda of.Bay County!! Services were outstanding!! Will recommend my co workers!!
The staff here is friendly and helpful. My service advisor, Dennis, was straightforward about what my vehicle needed. While there was an initial mix-up in the service bay, he made sure I was back on the road when promised.
It was really a good experience today very pleasant and excellent service and the wait time was on point
I had a scheduled a service appointment, and Andrew was my advisor. Andrew explained everything to me at the beginning and end during my appointment. Andrew understood my concerns and relayed the information to the service tech clearly. Thanks, Andrew and Honda of Bay County.
They are clean, have a well trained staff, competitive prices and are close to home.
Alan did a great job. Very attentive to needs. Helped with Lyft concerns. Finally got recall done!
I needed a lot of extra work and would have appreciated more if a discount.
Michelle Rodriguez is my service representative and I love dealing with her. Courteous, friendly and keeps me informed way in advance so I can manage my calendar. Thank you for the great service!!
Michelle was excellent! Ricardo was nice and played soothing. music taking me home a bringing me back.
Great explanation of inspection and work to be done. Accurate estimate of time required. Friendly staff.
Professionals who know their product and simply explain everything. Service advisor and manager are superp personnel.
Very pleased with the service time. Michelle was very pleasant and prompt the entire process from scheduling to service. Thorough in iexplaining service results from recall service.
Travelling in Florida and needed an oil change so we went to Honda of the Bay for service. The staff was good to deal with but shortly after leaving I discovered a plastic clip on the floor on the passenger side. Never thought anything of it but when I arrived home and brought my vehicle into my dealer side for a recall I was informed a clip was broken off the piece holding the filter located in the glovebox. There is no way they would not have known they broke it off but decided not to inform me. Not the ... Read More DealerRater - Mar 12, 2025
Folks at Bay Honda treated me well with my 2020 Ridgeline when it required some recall work. They provided a shuttle back home while the work was being performed. There wasn’t much provided in the way of follow up describing what had been done other than a printout. They offered other services to be done that I declined. Overall, it was the kindness of the rep who received me when I arrived that left me feeling okay about the experience.