Customer Testimonials
The only issue I have with this dealership is location and NO transportation offered while vehicle is being serviced!
Exceptional Service! When I arrived for a service appointment, I was greeted by the service advisor. He was very friendly and helpful. He advised me that my Honda Pilot had two recalls.He advised me they could take care of it today while doing the service.
I had a great and wonderful experience at Honda of.Bay County!! Services were outstanding!! Will recommend my co workers!!
The staff here is friendly and helpful. My service advisor, Dennis, was straightforward about what my vehicle needed. While there was an initial mix-up in the service bay, he made sure I was back on the road when promised.
It was really a good experience today very pleasant and excellent service and the wait time was on point
I had a scheduled a service appointment, and Andrew was my advisor. Andrew explained everything to me at the beginning and end during my appointment. Andrew understood my concerns and relayed the information to the service tech clearly. Thanks, Andrew and Honda of Bay County.
They are clean, have a well trained staff, competitive prices and are close to home.
Alan did a great job. Very attentive to needs. Helped with Lyft concerns. Finally got recall done!
I needed a lot of extra work and would have appreciated more if a discount.
Michelle Rodriguez is my service representative and I love dealing with her. Courteous, friendly and keeps me informed way in advance so I can manage my calendar. Thank you for the great service!!
Michelle was excellent! Ricardo was nice and played soothing. music taking me home a bringing me back.
Great explanation of inspection and work to be done. Accurate estimate of time required. Friendly staff.
Professionals who know their product and simply explain everything. Service advisor and manager are superp personnel.
Very pleased with the service time. Michelle was very pleasant and prompt the entire process from scheduling to service. Thorough in iexplaining service results from recall service.
Travelling in Florida and needed an oil change so we went to Honda of the Bay for service. The staff was good to deal with but shortly after leaving I discovered a plastic clip on the floor on the passenger side. Never thought anything of it but when I arrived home and brought my vehicle into my dealer side for a recall I was informed a clip was broken off the piece holding the filter located in the glovebox. There is no way they would not have known they broke it off but decided not to inform me. Not the ...
Folks at Bay Honda treated me well with my 2020 Ridgeline when it required some recall work. They provided a shuttle back home while the work was being performed. There wasn’t much provided in the way of follow up describing what had been done other than a printout. They offered other services to be done that I declined. Overall, it was the kindness of the rep who received me when I arrived that left me feeling okay about the experience.
Professional prompt service as usual! I will continue to utilize their service dept in spite of the distance.
Everyone was kind, knowledgeable, and helpful! Matt and Sam are just superb, I can’t say enough good things about them!
Honda of Bay County’s service team does a great job of customer care. Service is quick and personnel are friendly.
Very professional and friendly service. 2nd time buyer and enjoying my new CRV purchase. The guys go above and beyond to satisfy the customer. Great job! Thank you!
Service was the best I’ve ever had! Thomas was efficient and so polite! Definitely ask for him next time!
Allen did a great job. Awesome service. I would highly recommend him and the dealership.
The customer service was great at first, but then I felt like I was completely swindled into getting work done that I wasn't made aware of in the beginning. I was sent an itemized list of repairs that were recommended to review and approve. I went through the list and approved and denied what I needed and didn't. Then I was called and asked the same over the phone. Then when I went to pick up my vehicle and pay, the total cost was almost $1000 more than the approved total. When I asked about it Allen V tried ...
Matt was very pleasant, knowledgeable and kind. Loved his non-pressure sales approach and really listened to our needs. James who we initially had an appointment with was kind enough to drive the truck we wanted back from Pensacola. Both Matt and James both went out of their way to ensure that we were very satisfied with our deal. Ryan the financial manager was also super and explained everything in great detail. Further, he was patient when we needed something clarified or repeated.
I visited the dealership for a recall. The service was above what I have experienced at other dealerships. The technician was professional yet friendly while explaining the work to be completed in regards to the recall notice.
Excellent, quick customer service. Great job. MICHELLE WAS GREAT. Ride to work was quick also.
Ajent was friendly. And competent. He kept me informed and repeated insturctions. Car was finished satisfactory.
Mike did an amazing job and would highly recommend them for service. Jeanine in service is awesome 👌
Friendly,professional, and expedient service! If further service is required I feel assured I would be pleased
My car was serviced today in a timely matter today . The service advisor was very courteous.
Was able to get same day appointment, very courteous, got my problem solved. Keep up the great work
It was a Very pleasant experience ! I got out earlier than expected ! They also recommended something I really needed !
A dealer should be able to do an oil change and a tire fixed the day he comes in with the problem
Quick, fast and easy service !! I didn’t have to wait a long time to get my car serviced.
My service advisor was absolutely fantastic. She was knowledgeable and very courteous. She explained everything to me that I needed to know about my service appointment
We received great care when going to the dealer for an oil change. They were very professional. We would recommended this dealership for assistance.
Took my vehicle in for a recall and service provider did an excellent job, explained what they were doing and kept me informed about vehicle status by texting
Easy to make an appointment and prompt service provided at Honda of Bay County (FL). Allen Vinson, service advisor, was professional, efficient, and friendly. I’m pleased with the service provided.
I only service my car and from what I have done so far , it is just ok, the Labour cost more that the actual part for the job, and each job comes with a different Labour cost, so it’s not a set Labour cost , it’s like everyone has to get a cut.
Friiendly service people. On time Nice waiting area. Good coffee. Great service department. Explained what needed to be done.
Great service with Jeanine and Will. Awesome job as always.😁 Love the new video review that was sent to me during my 90 day inspection on my 2025 civic. As always great service and Jeanine and Will are the best🤩
Nice folks and good service Nice folks and good service Nice folks and good service
Excellent service, was told up front what to expect done and what cost would be
Prompt service, kind servicemen. The dealership is clean . They have a pleasant atmosphere with music a TV to watch and water,Coffee and snack that you can purchase.
Clean, respectful, friendly and professional. They heard what I needed and wanted out of my experience ,and it was met with all the information I requested and I was not pushed into anything I didn’t want . I came with my own information and wants and Ideas. They made it happen. Thank you guys so much . Can’t wait to continue to work with you all in the future for other vehicle needs.
Tara my salesperson was very nice and informative. She knew a lot about the car she was selling. Very good experience.
Bought Pilot on Tuesday and had service on Friday. Both experiences were very good. Sales and Service personnel were courteous and friendly. Oh, and I got a great car as well .
Accurate and timely Friendly and clean working area free coffee quality work promotes max safety
Service advisor (Michelle), service technician (Mike) and parts personnel (Matthew) did a fantastic job of repairing our 2008 Odyssey wheelchair conversion van. Michelle kept me well informed during the entire process. I highly recommend the service team at Honda of Bay County, FL.
Our 2008 Honda Odyssey conversion van is a critical part of me being able to take care of my wife at home. I really appreciate Michelle Rodriguez, Matthew and Michael doing an excellent job of keeping our van in tiptop shape while keeping me informed during the whole process. I owe them a debt of gratitude.
I have always had a good experience at Honda of Bay county. Thank you take care
Service rep (Allen) was courteous, professional and followed through. Car was serviced in time promised and quote was accurate. Great service!!
The employees are friendly and welcoming. Get right to you when you get there. Explain what is going on and contact you when your vehicle is ready to be picked up.
I had a 9 am appointment they got me in at 812 am I work nights just got off at 7am that was awesome in and out know problem awesome job Honda
Always looks out for the customers and helping to make the right automotive choices. Thanks
Exceptional Service at Honda of Bay County! Rating: 5/5 stars I recently had the pleasure of visiting Honda of Bay County for some much-needed maintenance on my vehicle. From start to finish, the entire experience was top-notch! The service team was knowledgeable, friendly, and kept me informed every step of the way. They took the time to explain the work being done, answered all my questions, and provided regular updates on the status of my car. The facility itself was clean, modern, and comfortable. The waiting area was well-appointed, with complimentary refreshments and Wi-Fi. But what truly impressed me was the ...
Good performance on vehicle in a timely matter. The technician was very helpful and kind.
Very professional and courteous staff and having the ability to carry out DMV transactions was a big plus.
Checkin for service was quick and easy. Greeted by a nice service rep who made checkin in easy. Dennis was my service contact and he was nice and professional. Explained all services, pricing and future recommended services. Waiting room was nice with comfortable seating, coffee, bottled water and TV. Restrooms were spacious and very clean. Only issue was the vending machine for snacks wasn’t working. No big deal.
I know they have staffing issues, but other dealerships in town offer shuttle service or loaner vehicles, plus car wash with service.
The worker in Repairs was very friendly and knowledgeable! They treated me with respect and even offered me the Lyft service to and from which I did not know I was entitled to!
Honda Pilot recall appt. Very easy in and out. Andrew did a nice job of appt. Thanks.
Very professional we love David he’s very attentive to his customers thank you honda
Everything went great. We would consider purchasing from this dealership again in the future. Thank you for a positive experience.
Wonderful and quick service. We have taken both our Pilot and Ridgeline to be serviced at Bay Honda and cannot speak enough of the great customer service we get there. Allen Vinson goes above and beyond and we always make sure to ask to work with him. Whether it’s provide excellent communication, key recommendations or listening to our concerns, he always provides service with a smile.
Service was efficient and well done . Personnel was great especially Allen. We love our Honda .
I thought that David was thorough and polite and the service did not take long.
I had two recalls on my 2023 Honda CR V Hybrid. I was greeted by Allen Vinson. Allen was very accommodating and made sure I was comfortable. My wait was just under an hour. He explained what was done in terms I understood. Allen is an asset to Honda of Bay County.
I’ve been coming to Honda of bay county for the last 6 years, I’ve bought 2 vehicles and always get any maintenance done with them. Nick in sales is awesome and Allen in service is always thorough and informative when it comes to servicing my vehicle and I probably will always go with Honda
Needed a service done on my CRV. Michelle was very helpful in explaining the work needed and scheduling it.
My battery died late afternoon Dennis Quick kindly squeezed me in, I'm grateful for his outstanding customer care!
Great fast service...jobs finished much faster than expected...good communication while waiting. Keep it up.
Excellent experience. Michelle Rodriguez was AWESOME…so kind, and patient, and helpful. She made the entire experience an amazing one.
The salesperson, Vann was very knowledgeable about the vehicles and options available. He was patient and polite and answered all of our questions. I’m so happy we were able to work so thing out. Also, the appearance of the dealership was clean and tidy.
This is the second car we have purchased from Honda of Bay County. We have been truly happy with our purchases. Thank you so much to Honda and Matthew Tomasello!
Vann was very helpful and a very good salesman. He made the process easy, fast, and enjoyable. He is definitely the best salesman my husband and I have ever had!
Friendly fast service. Was able to make needed repairs in a timely manner. Would have serviced here again
Allen Vinson was a pleasure to work with. Informative, friendly and professional. Thanks Allen and Honda!! 😀
Wonderful service . Everything was on time and delivered as promised. Financial information was explained, no surprises.
Honda of Bay County is the best dealership I have had the pleasure of doing business with. They really take care of their customers:
The salesman Mark and Tara were very good at there job. The dealership was great to work with. Got a very good deal . Than you
Honda of Bay County is a wonderful dealership and made my car purchasing process easy. Super helpful and friendly staff.
What a wonderful experience working with Mathew in the purchasing of this vehicle. He was knowledgeable and the most professional car salesman I have ever met.
We love our 2025 Honda Pilot. Traded in two 2021 vehicles. Dealership made May promises and did not follow through on any of them.
It was very clean and very comfortable temperature all throughout. Everyone was also very courteous.
Alan Vinson was very courteous and professional. He answered all questions to my satisfaction. I’m from Georgia, and enjoy going to the Honda dealership in Lynn Haven when I’m down for a visit.
Michele was great! Walked me through every step taken. Great customer service! I’ll be back with my CRV when needed.
Was a great experience with good customer service. I would recommend anyone to visit there.
Prompt, courteous, professional, and accommodating. I greatly appreciate Allen Vincent taking care of my service.
Makes it easy to schedule appointments for service. Good communication throughout until the service is completed.
Allen Vinson was very courteous, professional, and got my car done in a short time.
I had a really bad experience at the service center today. I have always had an advisor come get me when my car was finished and go over the findings of the inspection with me but that did not happen today. Apparently my car had been done for 3 hours without me knowing today and I didn’t receive any phone calls and was never spoken to by the advisor that checked me in again. I received the automated message to approve the recommendations and I guess I was supposed to just go hunt down the advisor after that when any ...
Always amazing service no matter who I encounter. Never had a bad experience. Great service. Great people.
I set an appointment for 11am for a battery problem and then was called and rushed to get my car before they closed! My aunt had to drop her car off for an alternator replacement two hrs later and her car was done before mine! The advisor was rude when I came to check on my car and I guess because my battery was under warranty and I didn’t have to pay there was no urgency to get it out!!! I was very disappointed because I had to cancel my own plans for Saturday when all I needed was ...
Wow I have never had a salesman take so much time to explain options on a vehicle And take up so much time to answer questions.
We had great customer service from Chis Helton. He did make us feel pressured to buy vehicle. Any questions we had he was very knowledgeable. Will highly recommend him to others
In and out in a timely manner. Great service as always! I'm on my 7th Honda for a reason!
Awesome job,and very speedy.Nice personnel,and facility,bathrooms were very clean.appreciate everything.HAPPY NEW YEAR
I brought my vehicle in for a 90 day check up. Andrew checked me in. He was very professional and was quick to get me out in no time.
My car was promptly repaired. I was shuttled to lunch courtesy of the dealership. Waiting area was comfortable, everyone was nice.