Find out what customers are saying about Honda of Bay County.
We highly recommend all Honda owners go to Honda of Bay County for all their service needs! We’re Canadian snowbirds, spending our 17th year at Panama City Beach. We had a problem with our car and contacted Bay for assistance. As a first time customer Jeannine and the great service team were highly responsive to our needs and we’ll definitely return. Thanks Bay Honda, Morgan and Dave
Customer: Morgan Goodrich-Gillis
Very satisfied with the service today Victor a very professional and pleasant and was very informative about the service. It was not a long wait and even though the maintenance table recommended a couple of services, they checked those items and said it wasn’t needed at this time. That told me they aren’t gouging me with service that I don’t really need. Posting was a breeze and I was out the door in less time than I expected.
Customer: Peggy Whittaker
Quick services! Nice people working there! Enjoy! JIM is the best! Keep up the great work! Thanks for giving me a ride home while the guys worked on my car!
Customer: Leslie Taylor
At first I wasn't sure if I wanted everything done at the dealer service center because in the past at other service centers my experiences weren't that great. However....MARK SKAGGS made a believer out of me!! He treated me with the utmost respect and listened to any questions I had with interest and responded appropriately and in detail. A HUGE problem I've had with other auto service centers is they seem to have the "little lady" syndrome....."Don't you worry about anything little lady....we'll just talk to your husband and take care of everything." They typically assume because I'm a woman that I don't know what I'm talking about. Not Mark!! He listened intently and responded in great detail to everything I said. AND....he asked questions assuming I would know the answer....which I did. He never once asked to speak to my husband and he had no way of knowing I was a widow until I told him when I was leaving. In the future I will be taking my Accord to Mark for ANYTHING that needs taken care of for the rest of my car's life...which I expect to be a very long time!!
Customer: Robin Edwards
Excellent service and great service advisors. I have all my car service done here. The wait time is not long, I usually sit and wait until my car is ready.
Customer: Richard Godfrey
Great experience getting my tire replaced on my new Honda after it met it's first curb. My appointment was a couple hours late due to delayed delivery of the tire, but it's the week before Christmas and most deliveries are a little late. The service manage was very apologetic and said he would call me as soon as it arrived. A coupe hours later I received a call that the tire was delivered. In and out quick after that and below quoted price.
Customer: Jason McKlemurry
I needed routine service before our Christmas travels. Patrick helped us get all that done in a very timely manner. The waiting room was comfortable, and the prices were reasonable.
Both my wife and I were very pleased with the entire experience. All personnel were very understanding and the same time acted in a very professional manner. I think Honda is very fortunate to have Mr. Dugger as one of its sales staff!
Customer: Harry Johnson
Wonderful Salesman Matthew Tomasello. Also a Great Service Department person Victor.. All thumbs up..Also have purchased our second car. Because of great service and salesman the first time
Customer: Bradleys Stabler
Friendly customer service, and timely maintenance was performed. Minimal wait time, in and out without an issues. I will definitely visit this dealership again, and would refer them to everyone I know.
Jerry Allen was wonderful to work with. Never overbearing always helpful and found me exactly what I wanted. I would recommend Bay Honda to anyone looking for a new or used car
Customer: Charlene Jernigan
Purchased my 2012 Jeep Wrangler with them. It was the best car buying experience I have had! I was not looking forward to talking to another car salesman due to the previous experience I dealt with having a car salesman making lots of empty promises and wasting 6 hours of my day. But Richard Digger was a no nonsense salesmen. He was honest about what he did and did not no about the Jeep rather then feeding me a bunch of BS. I was able to trade my vehicle in and purchase our (new to us) Jeep in less then 2 hours! Will do business with them again.
Customer: Adrianne Tomasiewicz
Patrick greeted me very professionally and explained the service to be provided. I felt like a valued customer. The wait was very short and I was very pleased with the service.
Customer: Sandra Howard
All was excellent! Service writer was quick and thorough preparing work order and after work was done he thoroughly reviewed the results and explained my bill.
Very good overall information attention to detail. Service was performed in a timely manner and results were great would recommend this service Dept to anyone.
Customer: Constance d
Finding and buying a car can be stressful. My wife and I could not have had better car-buying experiences than the TWO TIMES we recently bought cars from you! After making MY deal so great on a Santa Fe, three days later, you all did it again with her Tucson...and both purchases were handled so professionally, so smoothly. No pressure, no gimmicks. Just simple, honest, and excellent sales service. We’re very happy to recommend you to all our friends! Thanks so much Matt, Scott, Chris, & Royce for being the great team you are.
Customer: Phil Edwards
Thank you for a great service appt! Last time I came for an oil change I was so upset at the time I had to wait. This time I had 3 things to have done and was mentally prepared to leave the car overnight. I was pleasantly surprised when I handed the gentleman my keys and he said my car would be ready in 2-3 hours. It was! On time and perfect. Thank you so much
Customer: Darrick Tovey
I had a wonderful experience purchasing my Accord at Honda of Bay County. The entire process took less than 3hrs and they were the only dealership I spoke to (out of 3) that didn't try to get me into a more expensive car with higher payments than I wanted. I drove 2hrs to buy my car from them and would recommend this dealer to anyone.
Customer: Dana Justice
To begin with I phone the service department to let them know was running late for my appointment. My wait time wasn't at all what I had prepared myself for. Great service and employee atttude!. Thank you Victor, for making it a better day..
Customer: Cheryl RIchardson
Very professional and helpful
Service person always kept me up to date on problems found and explained things well to me. Facilities were clean. Would recommend this location for repairs
Currently a manager of another dealership brand. Wife just purchased a new Civic EX-L from Matthew and the team at Honda of Bay County and I was blown away by the excellent customer experience we received! Matthew was extremely knowledgable about the product and very accommodating allowing us to do the entire deal online without having to waste half a day at the dealership. They had to bring the car we wanted in from another store out of state. Tropical storm heading to us and all, they not only got the car for is they got it a day earlier than expected! Didnt arrive to pickup the car until 6:45 pm. Matthew and the Business Mgr had the vehicle and all our paperwork finalized and completed within 20 minutes which was amazing and unexpected. The most impressive part was the end when Matt after the dealership closed spent almost an hour out of his time to thoroughly go over the car with us making sure my wife was comfortable with all the options in her new car. Great job to the whole team and would highly recommend Matthew to anyone looking to purchase a new or used vehicle.
Customer: Shane Hughes
Everyone there was professional and courteous. I will be back to have my car serviced when needed. Thank you so much for everything. Sid Behnke
Customer: Sydney B
When I called the receptionist was friendly and knowledgeable. The service department made the appointment in a timely manner. When I arrived they took my car immediately. And fixed the issue on my time schedule. Informed me on other issues related to my vehicle but never pressured me to make the additional repairs. A pleasant experience.
Customer: Debbie King
Went in for regular maintenance and they were quick and thorough. Service advisor was very courteous and explained service without being condescending like some mechanically adept people can be.
Fantastic experience. I have bought many different brands of cars over the years. My experience with this dealership and sales department was better than any previous . Very knowledgeable salesman who truly knew the vehicle he was selling and was very prompt to return my messages. Got a good deal on my vehicle . Will definitely buy from them again. Great experience which is unusual to say about buying a car!
Customer: Vickie Harrell
Fantastic experience. Had car problems while on vacation...on the day before we were supposed to leave! Although they had a full schedule for the day they worked me in and got me back up and running. You could tell they were incredibly busy, but staff stayed friendly and kept smiling. Couldn't ask for more!!
Customer: Richard Pollock
Received service, timing belt etc replacement
Calling to make the service appointment thru Damien was great. The Service and Parts departments are and were really were awesome to work with. The service advisor, service manager and the technician made the whole experience seamless. The work was performed in a timely fashion and the cost was very fair. Awesome folks to have for your vehicles.
Customer: George B
Honda of bay county service center
Finally have gotten their stuff together. I've been a customer for 2 years and until the last 2 visits I was extremely disappointed. However, my last 2 visits have been great! Customer service has become what it should be and I appreciate that very much. Thanks for improving guys, I'll be back for sure.
Fast and friendly service. I came in without an appointment and I was taken care right away. Service was completed promptly and with a smile. I would recommend Bay Honda to my friends and family.
Customer: Hansel Honda
The service department was excellent. Crystal was a tremendous help and was very knowledgeable. I will definitely recommend Honda to all my friends. Great service.
Customer: Amy F Atwell
Went there by appointment on recall work. Was quoted at having work done in about 8 hours. Work was done in 2 hours. Much to my liking. Great service there
Customer: John Kirkpatrick
I'm pleased to report that Mike Boatwright at Honda of Bay County got involved on a previously unsatisfactory experience I was having and brought his years of expertise to bare on my car's (now prior) a/c issue. He personally took my car out for at least an hour long drive (without the a/c working on an incredibly hot day) in order to better understand a problem that no one could properly figure out. Upon his researching the history of my vehicle he identified a likely source of the problem and went above and beyond in bringing in additional outside automotive experts to find and solve the problem. But for Mike's extraordinary level of help and experience I would still be driving a 2017 model Accord EX-L V6 without a properly functioning A/C. I've edited my review of Honda of Bay County due to reflect this tremendously positive outcome and personal experience. Mike if I could give you guys six stars I would... Thank you.
Customer: Leo M. Bullock, IV
The gear shift button on Honda CR-V broke off. It was something a recall had been issued for. After another dealership failed to return my call, I made an appointment with Bay Co Honda. This is the 2nd Honda I’ve owned and the 4th dealership I’ve had business with. It was by far the best experience. Crystal(Krystal? ) was the service manager I dealt with. She was great!
Great job with very little notice based on battery light lit up on dashboard of car directing me to take it in for repairs. Was surprised at the turn around time.
Customer: Honda Dealership
In my opinion, it’s usually inconvenient at best to bring a vehicle in for a recall. But, Crystal, my service advisor, was very friendly, helpful and went above and beyond to make my experience quite pleasant. Very satisfied. Thank you Crystal and Honda of Bay County.
Customer: Sherry Paul
I had an excellent experience at Honda of Bay County. Matthew Tomasello was amazing and went over and beyond. My family and I will definitely make more purchases from this dealership/salesman.
Customer: Desty Mathis
Always great service and trustworthy. Sep 2019 update: Paid for three services but got home and noticed the tires were not rotated. Went back and got a refund. Hopefully, the next time I'm there, they will check the technician's work before they charge me.
Customer: William Seagraves
I have been dealing with Kevin at Honda of Bay County and I have to say that I had most amazing experience with services and prompt responses. I had been Stationed Overseas for last 14 years in the military and just returned to States (Florida base) last week and I needed an Odyssey right of way for my wife.. not only he provided the awesome service, but had the best price in FL & AL all around (I’ve dealt with at least 8 dealerships around 3 hr radius and he beat all dealers on prompt response and most of all, the price). Usually, if you provide the best price, then, the delivering or purchase experience could possibly lacking, BUT, NOT AT ALL.. that also beat any dealership in my mind... I’ve dealt with Kevin only yesterday and today, but since I could not go pick up the vehicle due to us getting settle down with the house, kids registering for school, million other things going on at the same time, and the dealer distance from my house.. he offered to send two drivers to drop off my Odyssey at my house and did all the document signing in my house. I just couldn’t believe the service Kevin provided and the team of Honda of Bay County.. they helped me with this amazing experience throughout purchasing from getting the loan to delivery of the vehicle. I will definitely put word out there for Kevin and Honda of Bay County team for their outstanding price, procedure, and service. Thank you Kevin Schmehl!
Customer: David Chun
Jeanine was wonderful. Her customer service went above and beyond. She was knowledgeable with all the questions I asked(and I ask questions). She was so helpful, sweet and professional. You couldn't ask for a better employee.
Customer: Anonymous Lady
Very nice and knowledgeable salespeople. There was no pressure tactics. The only criticism I can offer is the presence of non customers in the lobby area.
Customer: Chris Smith
I have had issues with this location in the past, but honestly the service today was amazing. They were busy but they were respectful. I expected the longer than normal wait, it was a bit longer than normal but not too bad. Overall I am extremely impressed by the service I received today.
Customer: Lindsy Branson
We were on a family vacation to Florida... AC went out in my CRV. We drove an hour and a half with no AC in 100 degree weather! I immediately called Bay county Honda and it was fixed in a couple of days! Thank u for making our ride home more enjoyable!!!
Customer: Christine Pauls
My family had an amazing experience here! Our car was done quickly and all the repairs were explained to us with courtesy. Victor was really friendly and polite. We will be back. Thank you for the great first experience.
Customer: Barbara Cantrell
Both of my recent experiences with Honda of Bay County service department have been terrific. Very informative, efficient and pleasant. The online scheduling helped as well, they took car of my CR-V right on time. I feel the prices are reasonable as well.
Customer: Cathy Layton
Mr Boatwright, Victor, Michelle and the service crew at Honda of Bay County are second to none! They take care of our Honda and even our non-Honda vehicles. Everything is professionally handled, and fair in pricing. We appreciate the good service, and ALWAYS, with a smile!
Customer: Royce Townson
I really needed a car after this Hurricane Michael and PC Honda came through. I'm so grateful! .... It's been 8 months...Im I enjoying the Civic and the great service in the auto servicing department.
Customer: Rosiemill1111 Mill
I used Victor and he got me in-and-out quickly with professionalism and great customer service. The waiting Room has coffee and snacks and it's quite comfortable. Overall, great experience.
Customer: Sealander Adventures
I had a “recall notice” repair done and normal maintenance completed, oil changed, tires rotated, etc. The complete process went very well, reminder of appointment, check in and notification of completion. I have always had excellent service from this dealer. We have purchased five vehicles from this facility - if the service and attention had not been as it has, that number would have been one.
Customer: Bo Burwell
Awesome Customer Service great price on oil change
Great service in all areas. Respectful to the needs of their customers. The parts employees helped me with an issue I am having with my FOB.
Great service. I was in and out quickly. The wait was very comfortable wait. The estimate ended up being higher than actual cost. A very pleasant surprise.
Customer: Michael Varley
Victor explained everything so that I understood it and even went over and above trying to get a rental car so we wouldn't be stranded at the dealership all day. Kudos to him and now mayf air works for the 11 hour ride home!
Customer: Martha Fetick
I arrived at the dealership about 9 am and everything was done by noon. This was the fastest I've ever brought a car for time wise. The sales person Mr Marquel Thomas was very helpful. I would recommend you looking for this young man
Customer: Tony Rosario
The AC went out on my wife's 2009 CRV while we were on our family vacation in the area. I called Honda of Bay County and they were able to get me in the next morning to diagnose the issue. Victor was able to explain the issue and get the techs working on it that day and her car was ready the next morning. While I didn't enjoy having to spend the money on our vacation, the dealership was able to make the whole process less painful and we were back in a cold car for the long drive home back to Tennessee. Thanks, Honda of Bay County!
Customer: Jay Stephenson
Went to test drive a Honda CR-V EX today and after working with the salesman Kevin Schmehl, I purchased it. He was very informative, answered all my questions and concerns and was very patient with me as I figured out what I wanted to do. I highly recommend this vehicle, this dealership and particularly this amazing salesman. Thanks Kevin and Honda Of Bay County for a great experience, a fair price and my new SUV.
Customer: Michele Wells
I called Honda to have my car towed for repair, after 5:00. The tow truck came within 40 mins. I was updated by text, as requested, keeping me informed as to status. My car was ready for pickup, repair made and 15 point check included... Service advisor, Victor, was polite and explained everything that had been done. Most pleased with this experience with Honda and will recommend highly to others! Thank you..
Customer: Sharron Decker
Experience at Honda of Bay County was fantastic. Aaron Tiller was extremely helpful and hard working. His associate Richard Dugger answered many of my questions also. The financing process was efficient too. Will definitely be back.
Customer: John Oconnell
My service experience was outstanding in every respect. Service Advisor Christian did a very thorough job working with the Technician to diagnose my car's issues and perform the necessary corrective actions. I look forward to my next visit to this Dealership as I know they will look out for me and keep my car performing at a high level.
Customer: Patrick Hargrove
Had a great buying experience with Sean over the weekend! Test drove several models of the Honda Pilot and ended up buying a 2016 Pilot Touring that same day. Sean was knowledgeable and friendly, informative without being pushy, and treated you like someone he’s known for years. I feel like he gave honest opinions and wanted to make sure that I knew how to utilize all of the car’s features. I have always driven a Honda, and I’m excited to be able to continue that!
Customer: Kayla Carleton
Too many nail holes from Hurricane Michael and I could not find a replacement. Victor found me one and had it sent over! Very courteous. Very fast. Very efficient.
Customer: Deblyn Ceeley
I brought my ‘06 Odyssey in for diagnostics and the prognosis wasn’t good. The previous owners really hadn’t taken care of it like they should have. There were major engine faults. The estimate to get it back on the road was almost what I paid for it and the estimate for most of the other problems they noticed was twice what the van was worth. I asked if there were any used models on the lot and there was one: a 2015 with only 44,000 miles on it. I hadn’t planned to buy a new car that day, but they made it very painless and pleasant. There was no pushiness involved. My salesman, Richard, and the manager even took extra steps to make sure that I was happy with the deal. At 45 years old this was my first time buying from a real car lot and all of my fears were unfounded. I would suggest Honda of Bay County to anyone in the market for a reliable automobile.
Customer: Shane Byrd
Amazing service. The respect and just overall way that they do business is immaculate. Albeit the wait time was excessive they still did a damn fine job. Workers were nice and respectful and the atmosphere was amazing.
Customer: Fulla InTheHouse
Easy and convenient car buying experience. Chad (Sales Rep) was friendly and personable and allowed my wife and I to look over lot with no pressure. Royce (Finance Rep) was great at explaining every detail of deal and financing options. Highly recommend if your looking to buy a quality vehicle from the friendly folks at Honda of Bay County.
Customer: Fred Corbin